Bethsalem FAQS

Q.  What do I have to do to get a placement at Bethsalem Care?

A.  You must have a current assessment by an ACAT (Aged Care  Assessment Team) before your name can be placed on our waiting list. This can be organised through your doctor or directly with the Aged Care Assessment Team in your area. In Adelaide, ring 8193-1203.  The assessment will indicate if are eligible for Permanent placement or for Respite Care.  As at 1 July 2014 Low and High Care distinctions have been removed and ACAT approvals no longer expire.

Please call us for an Application Kit.  We also suggest that you make sure you have legal documents in place, and are aware that as at July 2014 Advanced Directives have replaced Enduring and Medical Powers of attorney. It is also recommended that you have a current Will and that your nominated representatives are aware of your preferred arrangements.

Q.  Can we put our name down prior to ACAT assessment?

A.  No.  An ACAT assessment is mandatory under the Aged Care Act, and we need to know the individual’s care needs before admission.

Q.  Do I have to do anything else to put my name on your waiting list?

A.  Yes. A Centrelink Income and Assets Assessment is also required.  This will identify what you will contribute based on your own personal financial situation.  This form can be obtained by visiting www.myagedcare.gov.au or calling us and we will send on to you.

Q.  What is Respite care and is it available at Bethsalem Care?

A.  Sometimes those who look after friends or relatives at home need a short break. Respite care can be an ideal solution to this situation. We can care for your relative or friend for up to 63 days in any financial year.

Q.  How long is your waiting list?

A.  There are many people on the waiting list. Places are allocated on a needs basis when a vacancy arises. In some cases it may take some months to obtain a place, however we encourage you to list yourself with us and we will maintain contact with you .

Q.  How is the next person chosen for a vacancy?

A.  When a vacancy arises we will contact the person with the greatest need who also meets the criteria for a particular room (e.g. in the secure area) and offer the room to them.

Q.  Do I require a medical report?

A.  Yes - a request for this is included in our Application Kit.

Q.  Can we have a single room for our family member?

A.  All of our rooms are single rooms.

Q.  Do your rooms have ensuites?

A.  All of our  rooms have an ensuite bathroom.

Q.  What additional services are available?

A.  Aside from providing individual care, Bethsalem Care has a full time physiotherapists on staff and we will also arrange podiatry, speech and occupational therapy as needed.  A hairdresser is available on site 3 days per week. 

Those who are able are taken on outings and participate in regular activities organised by our staff. We have a very active Leisure and Lifestyle program, with a divers range of activities to suit all residents.

WiFi Internet access is available and newspapers are delivered daily.  The cost for these services are added to residents monthly accounts.

Q.  What are the fees for entering and living at Bethsalem?

A.  These vary based on the type of accommodation required and the individual financial circumstances of the person entering the home. Fees and charges are regulated by the Commonwealth Department of Social Services.  Bethsalem's fees are set strictly in accordance to these regulations. A handy fee calculator can be found by visiting the My Aged Care website. (www.myagedcare.cov.au)

Q.  Can I bring a pet?

A.  At present we do not allow any pets.

Q.  Can I visit Bethsalem Care and have a tour of the facility to see the rooms for myself before I complete the application kit?

A.  We welcome and encourage your inspection by appointment.  Please contact Reception on 8321-0300 during normal business hours. We also encourage you to talk to our Care Manager about the services we offer and your specific needs.

Q.  What can I bring with me when I receive a place?

A.  To make your room as homely as possible, residents are encouraged to bring such things as a small table and chairs, TV, radio, small dresser, photographs, your own quilt or blanket, and personal items of clothing etc.  For any restrictions on this, please consult with our staff before admission. However, it is often best to leave any precious items in the care of family or friends.

All rooms have built in wardrobes. Linen, towels and blankets are supplied for all residents.

Any electrical appliances brought into the facility will need to be tagged for electrical compliance at your cost. We can provide this service.

Q.  What transport services are available near your premises?

A.  There is a bus service running past our Home and a bus stop within 100 metres of our facility.  Contact Adelaide Metro for more details.

Q.  Can my own doctor care for me at Bethsalem Care?

A.  If your doctor is happy to look after you here, we would be very pleased to support that decision. Otherwise we do have doctors who visit on a weekly bases and more regularly as needed.

Q.  What are the visiting hours?

A.  Because life matters at Bethsalem Care and this is your home, you are able to have visitors at any time. However the home has additional security procedures outside of normal hours but access is still available including weekends and public holidays.

Q.  Can I leave the facility to spend a few days with my family?

A.  Yes - you are entitled to 52 days social leave per year without prejudicing your permanent place at Bethsalem. This leave can be used for any purpose except to enter Hospital or another residential aged care home.

Q.  How much does it cost to live at Bethsalem Care?

A.  Charges vary significantly dependent upon your personal circumstances. You are encouraged to visit the Fee Calculator at www.myagedcare.gov.au. The Government provides subsidies based on resident's income and care needs. To discuss the fees and charges please contact our Business Manager on 8321-0300 during normal business hours.

Q.  Where can I get more information?

A.  Please feel free to call our staff, or visit during normal business hours.  Our administrative team is keen to discuss how we can assist you.  Other contacts which may assist in answering your questions:

Commonwealth Department of Health and Ageing web site: www.myagedcare.gov.au

Aged & Community Care Info Line (free call) 1800 500 853

Updated July 2014