Privacy Policy

Date Reviewed: September 2024

IMPORTANT INFORMATION REGARDING YOUR PRIVACY

Privacy Statement

Bethsalem Care is committed to providing excellent care and high-quality customer service. Protecting your personal information is important to us. This policy explains how we collect, use, share and store your personal information.

What Information We Collect

The type of information we collect may include names, date of birth, next of kin, medical and clinical information, contact details including telephone, facsimile and email contact details, work experience, skills and areas of personal interest. We also collect and hold financial information in respect to wealth and assets and may include information relating to personal bank accounts.

How We Collect Your Information

We collect most personal information directly from you or your nominated representative. This may be collected when you fill in our application forms, deal with us over the telephone, send us written or electronic communication, visit our web site, or when you have contact with us in person.

We may also collect personal information about you from third parties including health care providers, and other government agencies including those responsible for funding and governing aged care, and other government services like Centrelink and Medicare.

Information that identifies you may also be collected by our CCTV, access control and COVID screening systems when you enter, leave and move around the site and buildings.

Use and Disclosure of Your Information

We collect your personal information to provide you with care or support and to contact you about matters pertaining to your interaction with Bethsalem Care. We may use or disclose your personal information for purposes directly associated with the principle reason we collect it, including:

Ensuring you receive the appropriate level of care at all times
Internal accounting and administration
Regulatory reporting and compliance

We treat all personal information we hold about you as confidential and it will not be disclosed without your consent to do so. This applies except where disclosure of your personal information is:

Required under the Aged Care or Retirement Villages Act
Compelled by law
With your consent

Disclosure to Third Parties

Bethsalem Care will only disclose your information to third parties where we are required to do so for the purpose of delivery of care or for business reasons directly related to the provision of care.

This disclosure may also be to third parties who provide services to Bethsalem Care to support our business and clinical services and may include our clinical and business service providers, those who provide business related support services for the delivery of care and those who support our business related IT systems.

Keeping Your Information Up To Date

If we have accurate information about you, it enables us to provide you with the best possible service. We will take all reasonable steps to ensure that your personal information is accurate, complete, and up to date whenever we collect or use it. All information can be verified by contacting us in writing. Your request to provide information will be dealt with in a reasonable time.

We Store Your Information Securely

We protect any information that we hold about you from misuse and loss. We protect your privacy by restricting access to your personal information to those staff only who need it, either to process information or to provide you with the services you have asked for.

Your information may be stored in hard copy documents, or as electronic data in Bethsalem Care software or systems. We maintain physical security over our paper and electronic data stores and our premises. We also maintain computer and network security to protect against malicious cyber attack. We store your information for use in on-site computer systems, which are periodically backed up to off-site data centres that are locally controlled and hosted in Australia.

To the best of our knowledge we do not provide information to or engage organisations to store or manage your personal information outside of Australia.

Resolving your concerns

If you believe that the privacy of your personal information has been compromised, you are entitled to complain. If you have a complaint, please contact either our Business Manager or Care Manager immediately. If your complaint is not resolved to your satisfaction, forward a written complaint to:

The Chief Executive Officer
Bethsalem Care
PO Box 196
HAPPY VALLEY SA 5159

A written complaint must include a return address, and identify the conduct that is the basis for the complaint. There are no fees or charges for lodging a complaint.

September 2024.